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Why gambling sites ask for ID, which documents they use, how to upload them safely and what to do when a check fails.
ID verification, often called KYC (know your customer), is the process an online site uses to confirm you are who you say you are. You usually upload a photo of an identity document, and sometimes a selfie or proof of address.
Many sites require it before you can withdraw money, and some ask for it when you register.
Verification can feel like a hassle, but it has real purposes:
| Document | What it shows | Common examples |
|---|---|---|
| Photo ID | Who you are | Driver licence or passport |
| Proof of address | Where you live | A recent utility bill or bank statement |
| Proof of payment method | That the account is yours | A card photo with the middle digits covered, or a bank statement |
| Selfie check | That you match your ID | A photo of your face, sometimes holding your ID |
What is required differs from site to site. Check the official help pages for the list.
Upload documents inside your logged-in account on the official site or app, not through a link in a message.
Make sure you typed the address yourself or used a bookmark before you log in.
Hide details the site says it does not need, such as the middle digits of a card number.
Show all four corners, good light, and no glare, so the check passes the first time.
Remove the photos from shared devices and cloud folders once the check is done.
| Problem | Why it happens | Fix |
|---|---|---|
| Blurry or dark photo | The details cannot be read | Retake it in good light |
| Cropped corners | The full document is not visible | Show all four corners |
| Expired ID | The document is no longer valid | Use a current document |
| Name mismatch | The name differs from your account | Use the same name on both, or contact support |
| Old proof of address | The document is too old | Use a recent bill or statement |
Scammers sometimes pretend to be a site and ask for your ID by email or text. Be careful if a message:
Log in through the official address instead, and read our guide Online Gambling Account Security for ways to protect your login and money.
This guide is general information only and is intended for readers aged 18 and over. It is not legal advice.